Operations & Admin Coordinator - UK hours

Our client in the UK is looking for an Operations & Project Administrator to help them move the needle internally as they grow and mature as a technology services business. This role is responsible for keeping the engine running: progressing internal projects, ensuring tickets always have a next step, managing escalations, improving how they work, and making sure nothing stalls. You won’t be expected to be a technical engineer,but you will need to understand how an MSP works, how ticket systems operate, and how projects and support flow through a tech business. This is an outcome‑driven role, focused on momentum, clarity, and continuous improvement. Key Responsibilities Internal Operations & Delivery Own and progress internal projects that improve how we operate as a business. Act as an extension of the Project Manager / Operations function. Ensure work streams always have a clear next action, owner, and timeline. Identify blockers early and drive resolution. Ticket & Workflow Management Oversee ticket queues and ensure tickets are actively progressing. Chase updates, escalate where required, and prevent stagnation. Ensure priority issues and uptime-related escalations are handled promptly. Maintain clarity between support work, project work, and internal initiatives. Process & Continuous Improvement Identify inefficiencies in systems, workflows, and ways of working. Recommend and help implement improvements, automation, or simplification. Support documentation of processes so work is repeatable and scalable. Ask “how could this be done better, slicker or more efficiently?”. Stakeholder Coordination Coordinate between technical staff, project managers, and leadership. Support communication around status, risks, and progress. Help bring structure and follow-through to internal initiatives. Requirements Essential Experience working in an MSP, IT services company, or similar tech environment. Strong understanding of how ticket systems, projects, and support teams opera