Operations Associate (CX)

Operations Associate (CX) Location: Remote (Within +/- 2 hours of CET) Contract type: Full-time Not Your Typical Workplace Tired of the 9-to-5 grind? Imagine a World without borders, where opportunities are endless. That's the future of work, and what we are building at WorkMotion .Our remote-first team spans across the world, helping companies hire, onboard, and manage talent internationally through smart, flexible workforce solutions. Fast-paced, people-driven, and globally connected — we empower businesses to build teams without borders. More Than a Role Our Customer Experience Operations (CX Ops) team is looking for a detail‑oriented, analytical, and client‑focused professional to join us as a Operations Associate. In this role, you'll be the bridge between our clients and seamless operations, tackling invoice investigations, platform troubleshooting, and client education with precision. You'll apply your analytical mindset and numerical skills to untangle complex issues, streamline processes, and ensure every client interaction exceeds expectations. Why this role? If you love connecting dots others miss, thrive on turning chaos into order, and get energized by helping clients succeed through clear problem-solving, let's talk. Where Responsibility Meets Real Opportunity Investigate and resolve invoice queries with precision and accountability, ensuring every client receives clear, accurate information. Manage client inquiries end‑to‑end by owning the problem until resolution, collaborating with Finance, Product, and HR Operations teams along the way. Analyse patterns and trends in client queries to identify process gaps and recommend data‑driven improvements. Troubleshoot platform issues and guide clients and talents through solutions that restore full functionality quickly. Educate clients and internal teams by creating or updating clear, practical knowledge documentation. Maintain a helicopter view across multiple ongoing client cases, prioritising effectively