Operations Automation Engineer

About Forma.ai: Forma.ai is a Series B startup that's revolutionizing how sales compensation is designed, managed and optimized. We handle billions in annual managed commissions for market leaders like Edmentum, Stryker, and Autodesk. Our growth has been fuelled by our passion for fundamentally changing and shaping how companies use sales intelligence to drive business strategy. We’re welcoming equally driven individuals who are excited about creating something big! Forma.ai is looking for an Operations Automation Engineer to build automation, internal tools, and workflow systems that help our Customer Operations and Customer Delivery teams scale with greater speed, consistency, and efficiency. This role sits at the intersection of engineering, operations, and customer delivery. Forma operates in a complex customer domain, and our teams support sophisticated commission and incentive workflows for enterprise customers. As we continue to grow, we are investing in automation that improves operational leverage, reduces repetitive work, and helps teams focus on higher-value customer outcomes. You will work closely with Customer Operations, Customer Delivery, Product, and Engineering leaders to identify high-impact automation opportunities, design practical technical solutions, and ship tools that create measurable business value. This is a great role for someone with strong software development skills who enjoys practical engineering, fast iteration, close collaboration with business stakeholders, and visible operational impact. What You’ll Do Build automation, internal tools, scripts, integrations, and workflow systems that improve how Customer Operations and Customer Delivery teams work. Partner with Customer Operations and Customer Delivery teams to understand workflows, identify bottlenecks, and prioritize opportunities with clear operational impact. Use APIs, scripting, workflow automation tools, internal systems, and AI-assisted capabilities where they are the righ