Operations & Client Services Coordinator

Category: Consulting Location: We are seeking a proactive, organized, and highly communicative Operations & Client Services Coordinator to support daily business operations, client communication, account administration, and members of the executive team. The ideal candidate communicates professionally, learns new technology quickly, exercises sound judgment, and takes ownership of responsibilities without requiring constant direction. Key Responsibilities Client Services Respond to client questions regarding billing, accounts, schedules, contracts, and services Follow up on delayed, declined, or failed payments Monitor upcoming contract renewals Coordinate internally when client concerns require action Escalate sensitive or unusual issues to leadership Business Operations Review operational reports and identify items requiring follow-up Maintain accurate client, employee, billing, and operational records Track compensation changes, client credits, and important employee conversations Assist with time-tracking corrections and payroll preparation Identify missing information, inconsistencies, or potential problems Support recurring administrative processes and special projects Technology Administration Create and maintain email addresses and user accounts Manage team access and Google Workspace groups Troubleshoot basic account and technology issues Maintain accurate information across company systems Learn and follow new software-based workflows Executive Support Manage calendars, appointments, and meeting schedules Monitor and organize executive inboxes Identify and escalate urgent or time-sensitive messages Assist with drafting emails, research, and follow-up items Provide administrative support to members of the executive team Required Qualifications Excellent written and verbal English Strong client service and professional communication skills Experience in operations, administration, executive support, or customer service Strong technology skills and the abilit