Operations Coordinator

Operations Coordinator (KPI Reporting, SOPs & Cross-Functional Operations) – Remote Position Type: Full-Time, Remote Working Hours: U.S. Business Hours About the Role At Pavago , one of our clients is hiring an Operations Coordinator to keep day-to-day business operations organized, visible, and moving efficiently across multiple departments. This is an execution-focused role for someone who enjoys bringing structure to complex workflows, tracking performance, maintaining accurate documentation, and ensuring teams follow through on operational priorities. You’ll work across functions including: Operations Finance HR Customer Service Logistics IT Vendor Management You’ll serve as a key coordination point between teams while giving leadership clear visibility into KPIs, deadlines, risks, and operational performance . What You’ll Own Process & Workflow Coordination Track operational workflows across multiple departments. Monitor tasks, deadlines, dependencies, and deliverables. Ensure recurring processes are completed according to established SOPs. Follow up proactively on outstanding action items. Identify bottlenecks, delays, and operational gaps before they become larger issues. Escalate risks when necessary and help maintain execution consistency. KPI Tracking & Operational Reporting Maintain operational dashboards, trackers, and reporting systems. Prepare: Weekly operational reports Monthly KPI summaries Leadership updates Performance insights Track metrics including: Productivity Utilization Workflow completion Operational efficiency Ensure data is accurate, current, and actionable. Help leadership understand operational performance and areas requiring attention. Documentation & SOP Management Create, maintain, and update: SOPs Process maps Operational checklists Compliance documentation Maintain organized records within systems such as: Google Drive SharePoint Notion Ensure documentation is easy to find, current, and audit-ready. Help standardize recurring opera