Operations Manager Property Adjusting

Operations Manager - FAST & Desk Adjusting Lead People. Drive Performance. Shape Customer Outcomes. Are you an inspiring operational leader who thrives on developing high-performing teams, improving customer experiences and delivering outstanding business results? We're looking for an experienced Operations Manager to lead our FAST and Desk Adjusting functions , overseeing a talented team responsible for delivering exceptional claims service to customers and clients. This is a fantastic opportunity for someone who combines strong leadership capability with commercial awareness, operational expertise and a passion for continuous improvement. As a key member of the leadership team, you'll play a pivotal role in shaping performance, embedding best practice and driving strategic initiatives that support growth, efficiency and service excellence. What will your day look like: As Operations Manager, you'll be responsible for creating an environment where people, performance and customer outcomes thrive. Leadership & Team Development Lead, inspire and develop the FAST and Desk Adjusting teams, fostering a positive, high-performance culture. Coach and support Team Managers and senior colleagues, helping them reach their full potential and build future leadership capability. Drive employee engagement, wellbeing and retention through effective leadership and communication. Create clear succession plans and development pathways across the function. Operational Performance Take ownership of operational performance against key service metrics, including: SLA compliance Customer satisfaction Claim lifecycle management Productivity targets Indemnity spend Quality standards Ensure workloads and resources are effectively managed to meet client expectations and business demands. Act as a senior escalation point for complex claims, operational issues and client concerns. Continuous Improvement & Change Analyse operational data, MI and performance trends to identify opportunities for i