Operations Specialist

About Accelerant Accelerant is a data-driven risk exchange connecting underwriters of specialty insurance risk with risk capital providers. Accelerant was founded in 2018 by a group of longtime insurance industry executives and technology experts who shared a vision of rebuilding the way risk is exchanged – so that it works better, for everyone. The Accelerant risk exchange does business across more than 20 different countries and 250 specialty products, and we are proud that our insurers have been awarded an AM Best A- (Excellent) rating. For more information, please visit . Overview We are seeking a detail-oriented and proactive Operations Specialist to join our growing Operations team. This role is critical in ensuring smooth and efficient management of our operational workflows — from onboarding and contract management to bordereaux processing and reporting. The ideal candidate thrives in fast-paced environments, is data-driven, and brings a passion for process improvement and collaboration across teams. Key Responsibilities What You’ll Do Manage operational workflows across onboarding, policy administration, and bordereaux lifecycle stages to ensure data completeness, timeliness, and accuracy. Collaborate with cross-functional teams (Data, Underwriting, Compliance, Finance) to maintain integrity across systems and processes. Support the centralization of master/reference data , ensuring consistent and auditable records across all operational systems. Monitor and report KPIs such as submission cycle time, processing duration, and SLA adherence. Identify and implement process improvements to increase efficiency, reduce manual touchpoints, and enhance the member experience. Partner with internal teams to define and document standard operating procedures (SOPs) . Leverage tools like Snowflake, Power BI, and Excel to create reports and insights that inform business decisions. Assist in onboarding new members and contracts , ensuring all documentation, systems, and w