Operations Specialist

Operations Specialist – Remote Workforce Operations | Shift Coordination | Scheduling | Client Operations Position Type: Full-Time, Remote Working Hours: U.S. Business Hours Preferred Locations: LATAM, Pakistan, Philippines, or South Africa About the Role At Pavago , one of our clients is hiring an Operations Specialist to oversee day-to-day workforce operations and ensure seamless execution across a live scheduling platform. This is not an administrative support role. You’ll own the complete shift lifecycle—from workforce onboarding and scheduling to real-time issue resolution and client communication—ensuring every shift is filled, every professional is supported, and every client receives exceptional service. You’ll work across: Workforce coordination Shift fulfillment Scheduling Attendance monitoring Client communication Live operations Process improvement If you thrive in fast-paced operational environments, enjoy solving problems in real time, and take ownership from start to finish, this role is built for you. What You’ll Own Shift Fulfillment & Scheduling Own the end-to-end shift fulfillment process. Respond quickly to incoming client staffing requests. Assign professionals to shifts based on availability and qualifications. Confirm attendance and workforce availability before every shift. Ensure shifts are filled efficiently while maintaining service quality. Monitor fulfillment metrics and staffing performance. Workforce Onboarding & Engagement Onboard and activate new professionals on the platform. Maintain accurate workforce profiles and onboarding records. Build strong relationships with workforce professionals to improve engagement and retention. Communicate regularly to maintain workforce responsiveness and reliability. Support workforce growth and long-term platform participation. Live Operations & Issue Resolution Monitor attendance, clock-ins, and active shifts in real time. Respond immediately to: Late arrivals No-shows Shift cancellations Schedul