Operations Support Administrator

Come join us and make a difference in the world! Discover more at www.necsws.com The ability to gain security clearance is essential for this position. The post is based in Perry Barr. Purpose of the Role The Operations Support Administrator plays a key role within the Mobile Device Managed Service Team, supporting the delivery of high-quality services to a major metropolitan police force. This role combines administration, customer support, asset management and operational coordination to ensure devices, radios and associated equipment are issued, tracked, maintained and repaired efficiently. The successful candidate will work closely with customers, suppliers and internal colleagues to deliver a responsive and professional service while maintaining accurate records and audit compliance. The role requires a proactive individual who can manage multiple priorities, identify process improvements and contribute positively to a fast-paced operational environment. Key Responsibilities Service Administration Process requests for the issue, replacement and repair of handheld and vehicle radios. Support day-to-day operational and administrative activities across the Managed Service team. Accurately record and maintain service-related information in line with customer and contractual requirements. Process customer orders and ensure timely completion of associated administration activities. Maintain accurate documentation and audit trails to support compliance and reporting requirements. Asset & Stock Management Monitor and manage stock levels, ensuring Asset management records are accurate and up to date. Coordinate the processing of faulty equipment, including returns, repairs and replacements. Support asset tracking and lifecycle management activities to ensure accountability of equipment and resources. Assist with regular stock audits. Customer & Supplier Support Act as a first point of contact for customer queries and service requests. Manage and resolve customer enquiri