OPERATIONS TECHNICIAN III - PUB SEC

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role The Operations Technician III – Federal has an in-depth technical knowledge of network operations to perform circuit and equipment/network restoration. The technician proactively monitors, responds to and resolves network issues and alarms. In the process of network restoration notifies management and program office with risk potential and an impact assessment. The Main Responsibilities Perform circuit and equipment/network restoration, recognize potential jeopardy conditions. Management of circuits (T1 - 100Gb, Ethernet & IP), perform testing and activation of new network circuits as well as long-haul, metro and international optical networks. Work very closely with Federal government network operation centers (NOC) customers for all demand and scheduled maintenance to conform to customer network management requirements and protocols. Analyze network troubles, assess performance data and develop design optimization plans accordingly. Interface with fiber vendors, telecom providers and other entities on complex technical matters. Participate as a Lead/SME to select customers to participate in regular customer meetings, procedural reviews, audits, and other functions Review and interpret electric d