Optical Engineer III

What this Job Entails: The Optical Engineer III will help monitor the network and troubleshoot network issues, and ensure we are able to provide guaranteed performance and capacity to our products. Scope: Resolves a wide range of issues in creative ways Seasoned, experienced professional with a full understanding of their specialty Works on problems of a diverse scope Receives little instruction on day to day work, general instruction on new assignments Your Roles and Responsibilities: Monitor Optical Long Haul and Metro networks and troubleshoot a variety of issues in a timely manner. Perform fault isolation based on the troubleshooting outcome. Coordinate with smart hands and optical equipment manufacturers to resolve issues and restore service. Work cross-functionally and cross-regionally with other optical and network operational support teams. Partner with and escalate to, various internal teams in pursuant of restoring service and limiting impact. Manage and escalate critical events while communicating clearly and concisely. Document and optimize operational processes and procedures. Contribute to the creation of monitors, alerts, dashboards and metrics to drive continuous improvements. Identify areas for automation and create or participate in the solution with scripting or coding skills. Support deployment, and move, add, change teams. Partner with audit teams to ensure accurate inventory and documentation. Document and follow RMA processes and procedures for all relevant vendors. Detect and diagnose various error/failure conditions across an array of server types. Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position Required Qualifications/Skills: Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience Networks with senior internal and external personnel in own area of e