Oracle Database Application Support Team Lead

Come join us and make a difference in the world! Discover more at www.necsws.com NO AGENCIES PLEASE Please note, role can be remote or hybrid, subject to location. We are seeking a highly capable Oracle Database Application and Support Team Lead who remains hands‑on technically , while providing technical leadership and direction to a team of analysts. The role supports 100+ customer environments , including high‑profile Public Sector organisations, across on‑premises, private cloud, and public cloud platforms. This is a working technical lead role, where the successful candidate will spend a portion of their time engaged in database administration, troubleshooting, upgrades, and application support. Main Responsibilities Hands‑On Technical Responsibilities Function as a senior technical engineer for Oracle Database platforms and associated application stacks. Perform and lead Oracle Database upgrades, patching, and software deployments in customer environments. Conduct 3rd‑line diagnostics and fault resolution, including performance tuning, data issues, backup failures, and application connectivity problems. Proactively review monitoring, capacity, performance, and backup metrics; implement corrective actions before customer impact occurs. Maintain robust backup, recovery, and restore solutions, with objective of improving operational effectiveness. Lead technical input and support the team in major incidents and problem investigations, completing root cause analysis and implementing preventative fixes. Maintain and improve technical documentation, runbooks, and support procedures Technical Leadership Function as the primary escalation point for complex Oracle and application‑related issues. Collaborate with analysts from other teams on live issues, upgrades, and changes, providing real‑time guidance and technical direction. Set technical standards and best practices for database administration and application support. Review and quality‑check technical changes bef