Oracle Fusion Operational Excellence Leader

Your Leadership. Our Power. Unlimited Potential. Taylor Corporation has big plans for the future and we need talented leaders to get us there. We power the world’s leading brands ― and our employees’ careers ― by unlocking potential everywhere we see it. If you love to lead, are open to new ideas and inspire the best in others, we should talk. We are passionate about our work, we believe there is always a better way, and we are looking for professionals like you. Want to be part of something powerful? It is time to look at Taylor. Your Opportunity: Taylor Corporation is looking for an experienced Oracle Fusion Operational Excellence Leader to lead and manage ongoing support, optimization, governance, and continuous improvement of Oracle Fusion Cloud ERP across Finance, Supply Chain, Manufacturing, Procurement, and related business functions. Work Authorization: To be considered for the Taylor opportunities, candidates mustbe authorized towork in the United States without the need for employer sponsorship. Your Responsibilities: Operational Leadership Own end-to-end production support for Oracle Fusion Applications Lead incident, problem, and change management processes Establish and monitor SLAs, KPIs, and operational scorecards Oversee ticket backlog management and prioritization Ensure system stability during quarterly Oracle updates Team Management & Vendor Oversight Lead and develop onshore and offshore functional analysts Drive performance management, knowledge growth, and cross-training Manage third-party partners and Oracle Support relationships Conduct independence and capability assessments across team members Promote automation and continuous improvement within support operations Continuous Improvement & Optimization Identify and prioritize enhancement opportunities aligned to business strategy Drive automation of manual processes and reporting where feasible Facilitate root cause analysis to reduce recurring incidents Reporting & Performance Management De