Outreach Agent - Remote

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavant ers are building the future of how data is connected and used to improve health. By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare. The Call Center Outreach Agent will be responsible for making primarily outbound calls to medical provider offices to obtain medical charts on behalf of clients. This role requires adherence to HIPAA guidelines and company policies, ensuring effective communication and issue resolution while meeting key performance targets. What We’re Looking For: Handle outbound calls professionally and efficiently Must have strong customer service skills Handle and resolve scheduling issues with Provider Office while on the call Log all call transactions into the designated computer software system(s) Ability to assess and escalate calls as needed Responsible to meet company set performance goals (KPIs) Must be a team player and willing to adapt to change Use call scripts to encourage medical providers to send in charts via different retrieval methods, including onsite technician, fax, mail, provider portal, etc. Respond to questions or concerns from provider offices Adhere to the Company's Code of Conduct and policies and maintain HIPAA compliance • Assist with additional work duties or responsibilities as evident or required What You Need to Succeed: High school diploma or GED is required 2-3 years Contact Center experience, outbound call and/or sales call experience required 1-2 years of customer service exp