Paralegal with a passion for customer service (LegalTech)

Paralegal with a passion for customer service (LegalTech) As a LegalTech company, we operate at the intersection of legal drafting and review, customer communication, and technical support. This is a dynamic, multifaceted role where legal expertise meets technology and client engagement. We are looking for a talented Paralegal who is passionate about customer service, detail-oriented, and confident working in a fast-paced SaaS environment. If you like combining legal precision with problem-solving and direct client interaction, this role offers a unique opportunity to grow and make a real impact. We’ll be accepting applications over the next two months and will appoint the right candidate as soon as we find the perfect fit. Role Description As a Paralegal with a passion for customer service (LegalTech) within the Customer Success team, this role is pivotal in ensuring customers attain their desired outcomes using our product or service. This responsibility is crucial for enhancing customer satisfaction and retention. You will act as an essential bridge between our company and its customers, championing customer success and satisfaction. Additionally, the duties shall include conducting legal research, drafting legal documents, and offering support on legal matters, contributing significantly to our overall service quality. Key Responsibilities Legal Drafting/Review As part of our service customers require written agreements incorporating their requirements. You’ll be managing this process by drafting the legal language to fit those requirements You’ll be preparing the required documents, which will then be checked by your manager before it is shared with the client Customer Service You’ll be receiving requests from users and leads, asking questions about the services we offer and how to manage their Codekeeper account Since we operate a full service model, you’ll be making sure their requests are handled quickly and correctly Tech Setup Support Customers will also b