Part-Time Customer Service Agent for a Consumer Goods E-commerce Company

MRF: 383891 Is This YOU? Then We Want to Meet You! We are seeking a responsive, tech-savvy, and empathetic professional to join our team. In this fully remote role, you will manage incoming customer inquiries through text-based digital channels including live chat, email, and SMS. You will work within our support suite to handle tickets efficiently, manage subscription accounts, and ensure high customer satisfaction. Requirements: Written Ticket Resolution: Respond promptly to customer inquiries via email, live chat, and SMS regarding order statuses, delivery timelines, and product information. Modern Support Tools: Use our helpdesk dashboard to track, tag, and swiftly resolve incoming tickets. Account & Subscription Support: Assist customers remotely with modifying active orders, updating delivery frequencies, adjusting billing details, and processing refunds or returns. Proactively flag and report recurring customer friction points or dashboard bugs to the E-commerce Operations team to improve backend systems. Cross-Department Communication: Coordinate virtually via internal team messaging platforms (e.g., Slack/Teams) with fulfillment and logistics teams to resolve complex order discrepancies. Your Mission Will Be To: Experience: 1–2 years of experience in a digital customer service or text-based support role, preferably within a remote, e-commerce, or D2C environment. Exceptional Written Communication: Strong written English with impeccable grammar, spelling, and a knack for explaining technical troubleshooting steps in a warm, clear, and helpful tone. Home Office Setup: A quiet dedicated workspace, a reliable high-speed internet connection, and comfort working independently in a remote team structure. Tech Literacy: Comfortable navigating cloud-based helpdesk software, e-commerce platforms,CRM dashboards, and multi-channel text communication tools. Tech Checklist – Gotta Have It! A reliable computer (at least with an i5 processor) and a stable high-speed intern