Participant Services Pharmacist Supervisor

Company Overview Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today! Essential Functions • Direct, coach, and develop team members through regular 1:1 meetings. • Complete performance reviews, coaching documentation, and corrective actions. Manage staffing, schedules, queue performance, and workload balancing. • Review KPIs including Quality, AHT, Productivity, Attendance, and SLA. • Identify training opportunities and partner with Learning & Development. • Handle escalated member, provider, and client concerns. • Monitor daily operational performance against SLA, productivity, quality, and schedule adherence goals. • Ensure compliance with HIPAA, CMS, state board of pharmacy requirements, and internal policies. • Use reporting to identify trends and recommend corrective actions. • Partner with Workforce Management, Training, Operations, and Leadership. • Support continuous improvement initiatives and standardization efforts. • Maintain documentation and confidentiality standards. • Participate in calibration sessions and business meetings. • Lead or support special projects as assigned. • Review clinical decision-making for compliance with pharmacy standards. • Validate prescription verification accuracy and medication safety practices. Knowledge, Skills, and Abiliti