Partner Success Implementation Engineer

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? The Partner Success Implementation Engineer is a key technical resource supporting partners throughout implementation, readiness, and ongoing product adoption. This role provides technical expertise, enhancement advocacy, and hands-on support for partner customers, ensuring they are fully enabled to deploy, configure, and optimize the platform. The Implementation Engineer works closely with Partner Success Managers and Technical Account Management (TAMs) teams, serving as a technical liaison and sharing best practices across the partner ecosystem. How will you make an impact Technical Advocacy & Product Support · Provide technical guidance, troubleshooting, and product expertise to partner customers following readiness. · Advocate for product enhancements, escalating partner needs and collaborating with internal teams to ensure strong partner experience. · Deliver responsive, high-quality support to help partners resolve issues efficiently and maintain strong platform performance. Implementation Support · Provide hands-on technical implementation support for new partner customers, including configuration, integrations, deployment, and onboarding activities. · Ensure partners understand best practices for setup, customization, and long-term scalability. · Support the transition from implementation to steady-state support as partners become fully operational. Cross-Functional Collaboration · Serve as a liaison with the Technical Account Management (TAM) organization, ensuring seamless alignment with teams that support end-user customers. · Collaborate closely with Partner Success Managers to understand partner goals and technical requirements. · Commu