Patient Access Liaison

See your work in a new light. At LUX Infusion , we’re reimagining infusion care to be more human, supportive, and connected. Inspired by lux —meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence. As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference. We’re looking for a Patient Access Liaison (PAL) – Active who wants their work to mean something — someone who brings empathy, precision, and persistence to supporting patients throughout their infusion journey. This role can be on‑site in Overland Park, KS or remote , with a standard schedule of 8:30 AM–5:00 PM CST . Why This Role Matters The PAL Active plays a vital role in ensuring patients can continue therapy without disruption. By closely monitoring insurance eligibility and authorization status, this role helps remove barriers to care before they impact treatment. In this role, your work will: Help patients stay on therapy through proactive eligibility and coverage monitoring Provide clarity and reassurance during insurance or benefit changes Support care teams by ensuring downstream partners have accurate, timely information Every update, follow‑up, and conversation helps protect a patient’s access to care. What You’ll Do In this role, you will: Monitor monthly insurance eligibility and authorization status for assigned active patients Identify changes in coverage and proactively coordinate with patients, sales teams, physicians, and reimbursement partners to resolve barriers Serve as the primary point of contact for patients and referral partners, providing updates on coverage, authorizations, and next steps Communicate insuranc