Patient Coordination, Insurance Verification & PA, Ledger & EOB Support

Patient Coordination, Insurance Verification & PA, Ledger & EOB Support Part-Time | Pain Management | 30 Hours/Week | $5/Hour About the Role We are looking for an experienced Virtual Medical Assistant to become an integral part of a growing U.S. healthcare practice specializing in musculoskeletal health, pain management, personal injury, and decompression therapy . This is a highly patient-facing role designed for someone who can confidently manage a busy front desk remotely. You will be responsible for answering patient calls, scheduling appointments, coordinating intake requirements, assisting with insurance verification and prior authorizations, and helping ensure patients are prepared before they arrive for their appointments. The practice typically manages approximately 100 patient visits per week at normal capacity , so we are looking for someone who is comfortable working in a fast-paced environment, handling multiple responsibilities, and taking ownership without needing constant supervision. Many patients contact the practice while experiencing significant pain, including sciatica, radiculopathy, lower back pain, and other musculoskeletal conditions . Because of this, we need someone who communicates with genuine empathy, patience, compassion, and professionalism . What You'll Be Doing Patient Communication & Message Management Answer a high volume of inbound patient calls professionally and compassionately. Assist both new and established patients with appointment scheduling and rescheduling. Identify the purpose of the patient's call and help determine the appropriate next step. Help accommodate patients who may need to be seen quickly due to pain or urgent concerns. Respond to incoming patient messages from the practice's communication platforms. Triage messages and route clinical or administrative concerns to the appropriate team member. Answer general non-clinical patient questions. Patient Intake & Appointment Preparation Send online patient intake fo