Patient Engagement Specialist - Remote

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you! This position is responsible for processing new referrals, validates insurance eligibility and/or patient copay or cost share, and educates and (most importantly) excites patients about organizational programs! This role... Informs, promotes, and excites patients about organizational programs, which includes helping patients understand the process, answering questions, and completing administrative tasks to complete enrollment. Completes virtual outreach patients referred to Higi’s programs from partnering providers or organizations. Processes patient information into infrastructure and workflow tooling (i.e. EHR) accurately and efficiently. Coordinates all aspects of patient enrollment, including eligibility determination, scheduling with Higi’s clinical team members, and device ordering. Demonstrates a professional attitude, sound judgment, and empathy in all interactions with patients, caregivers, and other internal/external healthcare team members. Acts an integral part of a team of passionate healthcare experts spearheading the development of innovative, low risk/high benefit programs to keep patients healthy, happy, and out of the hospital! We are excited to speak to someone with the following... High School Diploma or GED required. Associates or Bachelors degree in a health related field a plus. Two (2) plus years of customer service, sales, or direct patient-facing experience. Experience working with the senior population in home health, clinics, or other health service setting (Preferred) Experience to thrive in a fully virtual environment (Preferred) Or equivalent combination of education and/or experience. Empathy, patience, and passion for delivering a phenomenal patient experience Exceptional written, verbal and interpersonal communication skills EHR/CMR experience (Preferred) Highly p