Patient Navigator

Position Summary The Patient Navigator serves as the primary point of contact for prospective and existing patients, providing exceptional customer service while guiding individuals through the patient journey. This role is responsible for managing patient inquiries, coordinating communication, educating patients on available products and services, supporting the sales and clinical teams, and ensuring a seamless patient experience from initial contact through ongoing follow-up. Work Environment 100% remote position Standard business hours with occasional overtime based on business needs. Schedule: 9:30am - 6:00pm PST Compensation: $20 to $22 Hourly plus Commission, DOE Essential Duties and Responsibilities Receive, qualify, and track patient leads through the organization's CRM or lead management system. Contact prospective, current, and previous patients to provide education, answer questions, and generate new patient opportunities. Conduct outbound calls to follow up on patient inquiries, referrals, and ongoing patient needs. Serve as the first point of contact for patients by responding promptly to incoming phone calls, emails, and online inquiries. Build positive relationships with patients, providers, referral sources, and internal departments. Develop strategic outreach plans to support patient engagement and departmental objectives. Meet or exceed established call volume, response time, and performance metrics. Promote company products and services while maintaining compliance with company policies and applicable regulations. Maintain accurate and timely documentation of all patient interactions within designated systems. Document patient feedback and communicate recommendations for service and process improvements. Support continuous quality improvement initiatives to enhance the patient experience. Assist with patient satisfaction surveys and other customer feedback initiatives. Collaborate with clinical and operations teams to ensure efficient patient supp