Patient Services Representative (PSR) - Call Center / Referrals - Stephenson Can

Position Title: Patient Services Representative (PSR) - Call Center / Referrals - Stephenson Cancer Center Department: SCC Clinic Patient Services Job Description: Remote Eligibility: Candidates must reside and work full-time in AR, KS, MO, OK, or TX before their first day of employment. This position floats and supports the Patient Access team by assisting in the call center and managing new patient referrals as needed. The role provides flexible daily coverage across key access functions to ensure timely, efficient, and patient-centered service. The Patient Services Representative II coordinates schedules of patients in an out-patient clinic and provides clerical assistance toward the smooth operation of the facility. Essential Responsibilities Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position. Schedules patient appointments, either by telephone or in person. Provides information about clinic operations. Obtains patient demographics on new patients and updates demographics on established patients. Answers telephone calls and distributes to the appropriate people. Coordinates schedules as directed to patients requiring multiple services, communicating with nursing and provider teams as necessary. Verified insurance eligibility, secures referrals, and follow up with status of referrals when communicating to patients. Complete insurance denials and works closely with providers, to obtain needed information to file appeals. Reports out abandon call rate in Tiered Huddles. Greets patients as they come into the clinic for scheduled appointments. Accepts payments and writes receipts. Distributes encounter forms and inspects the form for completeness and accuracy. Ensures the resident and faculty signatures are on the encounter form and chart. Copies insurance cards and uploads into the EMR as appropriate. Balances and closes person