Payment Operations Representative

PeopleFinders .com, the premier online service for consumers to locate, contact and verify people and businesses. Over the past couple of decades the Company has quietly become one of the largest owners of public records data in the country, distributing its products over a vast network of websites. The Payment Operations Representative role encompasses multiple duties in support of the business and its billing operations. The role is responsible for keeping revenue flowing cleanly – processing transactions, resolving payment failures and disputes, and protecting the business against loss. Hourly Rate: $30-$35/hr Billing & Transaction Operations Process, monitor and reconcile daily transactions across payment gateways and processors (i.e. – Recurly, credit card and ACH) Investigate and resolve declined, failed and pending payments, including soft vs. hard decline analysis and retry/dunning management Manage recurring billing, subscription changes, refunds and credits in accordance with policy Identify approval-rate and payment-failure trends by card type, day and price point, and recommend improvements Serve as first level escalation for billing and payment questions from Customer Care Chargeback & Dispute Management Monitor our automated chargeback and dispute flows to ensure they are running correctly and processing cases within processor and card network deadlines Ensure all relevant evidence is submitted, and disputes are represented properly, flagging gaps or failures in the automated flow Report on chargeback and dispute activity, volumes and outcomes Review accounts for compliance and risk concerns – i.e. Fraud, Chargebacks, FCRA violations, etc… Track chargeback ratios and partner with leadership on loss-prevention and fraud-mitigation efforts Reporting & Administration Prepare daily, weekly and monthly reporting on approvals, declines, chargebacks and revenue for leadership Create ad hoc reporting and reconciliation as needed Monitor and configure billing a