Payroll Associate - Thailand

Join us on a journey of endless possibilities At Strada , possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact. With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter. Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best. Learn more at PAYROLL ASSOCIATE, THAILAND Main Responsibilities • Where applicable support Payroll(s) so they are delivered as per the agreed processing calendar(s) and to the agreed KPIs • Use Payroll expertise to advise upon client queries/issues and ensure a good understanding of country specific legislation and tasks • Where applicable ensure Data Management is performed accurately and on time • Ensure Tickets and Calls are responded within SLA timescales and to a high standard • Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation.Also support the updating of DWIs • Proficient in using systems and tools • SOC Controls completed on time and with the necessary evidences • All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate • Highlight to Service Manager any deviations from the standard scope of service • Ability to recognize and deal appropriately with sensitive and confidential information • Successful completion of all learning objectives • Time Recording to be completed accurately and on time • Strada Security Standards are adhered and followed • Contribute to team meetings and raise