Performance Analyst

Bristol, Darlington, London, Manchester, Wolverhampton Job Summary We are MHCLG Here at the Ministry of Housing, Communities & Local Government (MHCLG), we work on things that make a real difference to people’s lives. Whether it's through the homes we live in, the work of our local councils, or the communities we’re all part of, our work is at the top of the political agenda. We have ambitious and far-reaching outcomes to achieve, so there’s never been a more exciting time to join us. This Performance Analyst role will be part of our Elections Digital team at MHCLG. It’s an exciting time to improve and expand our services to meet users’ needs. Our Services Include Register to vote Apply for a proxy vote Apply for a postal vote Apply for photo ID to vote (called a ‘Voter Authority Certificate’) And a product we have built for electoral teams in Local Authorities to support electoral administration. We have lots to do. We must continue to improve our existing services to meet the needs of our users, especially those of disabled and other marginalised users. We must also think strategically about the future, understanding what problems still exist and champion user-centred ways of working to approach these issues. You will be embedded in the Operations team, providing statistics and analysis for an existing portfolio of high-profile online services. Moreover, a substantial part of your responsibilities will be working with the Product and Design teams in Elections Digital, who are busy developing entirely new and exciting online services to improve voter registration as part of the Electoral Resilience & Democratic Engagement Programme.   This role will involve working closely with the development team on supporting user research and various analytics for services in various stages of development, and also performing analytics and continuous improvement to our existing services.   The role will also focus on supporting improvements to our digital