Personal Care Specialist - 12 Month Contract

Our team members are at the heart of everything we do. At Cencora , we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details This role is in support of Cencora ’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business. Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail. Supports documentation compliance by recording patient interactions, updating case notes in pharmacy systems, and maintaining privacy requirements. Processes prior authorization requests by collecting clinical documentation, completing payer-specific forms using templates, submitting requests, and tracking status. Verifies insurance coverage by reviewing patient insurance cards, checking formulary information, and documenting coverage details. Supports financial assistance enrollment by collecting patient eligibility information, completing manufacturer copay applications, and submitting paperwork to program administrators. Coordinates specialty pharmacy referrals by processing forms, verifying insurance benefits, scheduling patient calls, and liaising with specialty pharmacy teams. Responds to routine patient inquiries by providing status updates, answering basic questions using provided scripts, and escalating complex issues. Tracks pending prior authorizations by monitoring submission dates, following up with payers on status, and notifying senior staff