Personal Injury Protection (PIP) Claim Adjuster, Rideshare

About Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you. About the Role We're looking for a Personal Injury Protection Resolution (PIP) Adjuster to join our growing team. You'll investigate and evaluate PIP/MP claims and coverage while managing your own inventory of claims. If you bring strong analytical skills, excellent communication, and a passion for exceptional customer service—we want to hear from you! Who You Are Excited about building a tech-driven claims organization Passionate about the customer experience You're empathetic and patient with everyone you interact with Driven by a sense of urgency (without working around the clock) Creative in finding the right resolution that serves the insured's best interest You're comfortable with conflict—see it as conversational, not adversarial Curious about the whole story so you can make the right decisions early Anti-status quo—you don't just wish things were different, you make them different A strong communicator You have a sense of humor (claims are hard enough as it is! What You'll Do Provide high-quality customer service by handling calls, filing claims, and resolving requests You'll investigate PIP/MP claims to determine coverage, injury extent, and evaluate medical billing Gather documentation, interview parties, explain coverage, an