Platform Software Engineer - Core Infrastructure

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,500 customers to provide better digital experiences to more than 25+ million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. Nexthink helps IT teams delight people at work. Behind that promise sits a platform that takes in trillions of events a day from more than 15 million devices, running on a cell-based architecture that spans AWS regions around the world. The Core Infrastructure team builds and runs the AWS foundation that the whole of engineering depends on. The company has grown from on-prem to cloud and is now making room for new kinds of work, including AI and agent workloads, so there is plenty of genuinely interesting work to do on the layer underneath it all. #LI-Remote What you will do Design, deploy, and run AWS infrastructure from end to end: from the edge and networking through to the multi-account cell architecture and the EKS platform. Move between operational work, automation, requests from other engineering teams, and greenfield design, depending on what the platform needs that week. Automate as much as sensibly possible: the infrastructure-as-code and GitOps that provision, upgrade, and keep the whole estate consistent and free of drift. Work closely with the product and feature teams, turning what they need into self-service capabilities and helping them stay autonomous. Keep the platform reliable, secure, and cost-effective: upgrades, autoscaling, observability, and security hardening and compliance (FedRAMP, FIPS). You will share the on-call rotation with the re