Platform Success Coordinator

Who We Are: Sequoia is the strategic partner helping investor-backed companies of all sizes achieve their business goals through smarter people spend. For 24 years, we’ve guided the most innovative employers to navigate growth and get the most out of their global people investment. With our expert advisory team and integrated platform, we help clients drive business impact through their total comp and benefits, improving executive decision making, controlling costs, protecting the business, and elevating the employee experience. Visit Sequoia.com http://Sequoia.com or follow us on LinkedIn https://www.linkedin.com/company/sequoia-tpi/%22%20/t%20%22_blank to learn more. Your Sequoia Opportunity: As a Platform Success Coordinator, you will play a pivotal role in supporting our platform users and internal teams. You’ll be the go-to resource for troubleshooting, onboarding administrators, and processing updates, ensuring that every interaction is smooth and efficient. You’ll help drive operational excellence and contribute to a positive, solutions-oriented culture. What You Get To Do: - Manage and process Administrator Forms efficiently and accurately. - Coordinate rehire processes, ensuring seamless transitions for returning employees. - Reactivate employees returning from Leave of Absence (LOA) in a timely manner. - Provide easy troubleshooting support, including resolving login issues and other basic technical challenges. - Monitor and send handbook alerts to keep clients informed of important updates. - Handle direct deposit email communications, ensuring confidentiality and accuracy. - Process start date changes and communicate updates to relevant stakeholders. - Manage daily case queues, ensuring items are triaged, assigned, and resolved within defined SLAs. · Support ad‑hoc operational and tactical needs as they arise. What You Bring: · BA/BS degree · 2 years of professional work experience · Nice to have: experience with benefits administration, PEOs, or high-gr