Practice Lead, Quality and Testing (The role can be done from any NCS Au office location)

At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together. We are committed to creating an environment that prioritises innovation, collaboration, and purposeful work. Our diverse team is empowered to make a meaningful impact with curiosity, creativity and resilience to shape better outcomes. Join us and accept the challenge of creating a better tomorrow The purpose of this role is to lead and evolve the Quality and Testing Practice to ensure NCS delivers confidence, trust, and predictability for clients across complex digital transformation programs. The Practice Lead is accountable for shaping a modern, future‑ready Quality and Testing capability spanning traditional testing, quality engineering, automation, and AI‑enabled assurance. The role balances people leadership, commercial growth, practice innovation, and client impact, while positioning NCS as a trusted advisor in quality, risk, and outcomes. A strong external and market‑led focus is required, including the responsible application of emerging technologies - such as AI‑assisted testing, test optimisation, and continuous assurance - to improve delivery speed, reduce risk, and support business‑critical platforms and services. Responsibilities Position NCS’s Quality & Testing Practice as a leader in modern quality engineering and assurance, not just testing execution Contribute thought leadership on quality in enterprise, regulated, and AI‑enabled environments Support the evolution of NCS’s external Quality & Testing narrative to reflect emerging delivery models and technologies Client insights and future needs that are communicated from the Operating Groups are incorporated into future improvement plans Contribute to managing client satisfaction and resolving issues as needed Embed quali