Principal Analyst — Enterprise CX Transformation

At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future. About This Role: We’re seeking a Principal Analyst inspired by the future of customer experience (CX) transformations and the executives who lead them. In this role, you’ll examine how senior CX leaders build and operate cutting-edge CX programs and drive enterprisewide customer-led innovation amid the rise of AI and volatility. You’ll conduct visionary original research that helps senior CX executives across industries build the experiences and CX programs of the future — and you’ll advise these leaders on how to customize and implement your findings. We’re looking for a collaborative leader with a confident voice who can guide CX executives, speak to the press, and deliver high-impact workshops and keynote presentations. The ideal candidate is a prominent, transformational CX leader — ideally with experience in more than one industry — with an approach that is both analytically rigorous and action-oriented. Above all, you’ll demonstrate a passion for helping to create the future of customer experiences and the CX discipline. Job Description: Content planning: Determine a visionary, integrated research and content portfolio based on clients’ top initiatives and market opportunities. Research: Conduct and analyze primary research based on your content plan. Publishing: Write/produce content in various formats (reports, blog posts, data snapshots, podcasts, short-form video, etc.). Client engagement: Apply Forrester’s research and frameworks to help clie