Principal Architect – Digital & CX Modernization

We are seeking a visionary Principal Architect – Digital & CX Modernization to champion the transformation of our enterprise applications and customer-facing platforms. In this role, you won't just maintain systems—you will define future-ready architecture strategies, dismantle legacy tech debt, and guide engineering teams toward next-generation digital experiences. If you have a passion for cloud-native design, API-first strategies, and transforming customer engagement platforms (specifically within the telecom or contact center space), we want to hear from you. Responsibilities Drive Modernization: Define and execute application modernization strategies for legacy platforms and user experiences. Architect for the Future: Design and promote API-first, microservices-first, and event-driven architectures. Technical Leadership: Provide architectural direction and mentorship to Team Leads and engineering squads. Roadmap Ownership: Evaluate existing systems to build migration strategies, risk assessments, and target architectures. Stakeholder Influence: Collaborate with clients and business leaders; confidently present proposals and negotiate technical approaches with challenging stakeholders. Governance: Establish and promote enterprise-wide architecture standards, best practices, and governance processes. Integration Focus: Support integration initiatives involving legacy ESBs and modern integration platforms. ndustry Expertise: 7+ years of experience within Telecom, Contact Center, Customer Experience (CX), or related large-scale enterprise environments. Modernization Track Record: Strong background in successfully migrating legacy systems to modern, cloud-native architectures. Deep Technical Mastery in: API-first architecture principles Microservices patterns Event-driven and distributed systems Cloud Proficiency: Hands-on experience with cloud platforms (AWS preferred, Azure, or GCP). A cloud certification is highly desirable. Frontend Awareness: Familiarity with m