Principal Customer Success Manager - Veza

Role Scope Own a portfolio of approximately 8-10strategic enterprise customers Operate within a high-touch engagement model where depth of partnership is prioritized over volume Engage regularly with CIO, CISO, and senior technology leadership Directly influence renewal outcomes, expansion opportunities, and executive satisfaction Support customers operating in complex, highly integrated environments Identify material risk multiple quarters ahead of renewal cycles and drive coordinated mitigation Core Responsibilities Extreme Ownership of Customer Outcomes Serve as the accountable leader for the health, trajectory, and commercial posture of each assigned customer. Establish clear success criteria and align internal execution accordingly. Drive customers from deployment to durable operational reliance. Orchestrate the resources required to achieve customer outcomes. Treat each customer as a business, balancing advocacy with commercial responsibility. Executive Engagement Build trusted advisor relationships with CIO, CISO, and senior stakeholders. Deliver Executive Business Reviews grounded in measurable business outcomes. Align platform capabilities to strategic initiatives such as security posture, regulatory readiness, and operational resilience. Guide executive decision-making through insight and credible challenge when necessary. Value Realization Build and govern multi-year Success Plans for every strategic account. Translate product capabilities into quantified business impact. Ensure customers achieve the outcomes that justified their investment. Develop referenceable advocates through demonstrated value. Renewal Predictability Own renewal posture across the portfolio with no late-stage surprises. Inspect leading indicators including adoption depth, executive engagement, and realized value. Communicate risk early with a clear mitigation strategy and path to resolution. Risk Management & Account Health Leadership Bring rigor and objectivity to evaluating accoun