Principal Developer (Mobile Service Cloud)

You probably remember the best interaction you’ve ever had with a company, and the worst one too. But what makes one customer journey feel effortless, personal and relevant, while another feels slow, generic and frustrating? At CM.com , we help businesses worldwide elevate their customer interactions. With our AI-powered Customer Engagement Platform, we connect conversations, customer data and payments through AI Agents. This allows companies to create more intuitive, personal customer journeys and accelerate their growth. “The entire customer journey. One platform” All our services are fully integrated within our unique business structure, consisting of four business units: Connect, Pay, Live, and Engage . We're looking for a Principal Engineer to join the Mobile Service Cloud development team. What you will do You'll take ownership of the development and architecture of Mobile Service Cloud, our cloud-native contact centre platform that runs 24/7, supporting thousands of customer service agents and resolving millions of inquiries. Trusted by brands like Auping, Fleurop, Revolution Beauty, AS Watson, and Yoursurprise, it consolidates channels like Email, Phone, Live Chat, WhatsApp, Facebook Messenger, RCS, and Native Voice into a single service inbox. The future of customer service is automation and AI. We're continuously innovating, leveraging technologies like HALO, our own agentic platform, to build intelligent agents that handle inquiries autonomously and free up human agents for complex work. With a talented team of 7 developers in Arnhem, we work together to build new features, refine existing ones, and make the product ready for new opportunities. Whether it’s introducing workforce management tools or leveraging AI for smarter workflows, you’ll play a key role in shaping the future of customer service software. Mobile Service Cloud doesn't operate in isolation. It needs to integrate seamlessly with other CM Product such as the Marketing Cloud, Customer Data