Principal Engineer — Product & Application Security

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations. Fresh vision. Real impact. Come build it with us. We are looking for a Principal Engineer — Product & Application Security to be the top technical authority for how Freshworks builds secure software. As an IC6 Principal, you set the multi-year security technical vision for our products and platform, make the calls on our hardest security-architecture problems, and are the person the company relies on when the stakes are highest — across a multi-tenant SaaS estate serving 72,000+ customer accounts and hundreds of integrations. As Freshworks evolves from a suite of service products into an AI-first system of business intelligence — with autonomous agents, a Knowledge and Context Graph, and a growing agentic surface — the security bar must rise with it. This role goes beyond leading individual reviews and remediations: you define the secure-by-design paradigms, reference architectures, and organization-wide standards that determine how thousands of engineers ship, and you drive th