Principal Product Manager, Agentic Experiences

Who We Are At Bluehost, we believe all small businesses deserve the opportunity to succeed online. Our mission is to give small businesses the confidence to think big. We're the all-in-one platform for small businesses to grow online with powerful simplicity, premium performance, smart tools and human support. We are entering the agentic era. Our customers — small business owners and the professionals who serve them — will increasingly get work done bydelegating toagents rather than clicking through screens. Across the companywe are building a growing portfolio of business and product agents: agents that build andoptimizewebsites, agents that market, agents that support andretain, agents that sell, agents that manage the account.Individuallythey are powerful. Stitched together, they become the product. That stitchingisthis role. The Principal PM, AgenticExperiences owns the connective layer — how a fleet of independently-built agents shows up to the customer as one coherent, trustworthy, frictionless experience, across every interface we expose: the customer portal, our APIs, MCP servers, and third-party connectors and channels. This is a highly cross-functional, high-visibility individual contributor role for someone who thinks in systems, has strong product taste, and canoperatein a product-led organization where influence matters more than reporting lines. What you’ll do & how you’ll make your mark. The agentexperiencearchitecture. Define the end-to-end model for how agents are discovered, invoked, handed off between, and held accountable to the customer. Own the shared primitives — identity and permissions, context and memory, intent routing, hand-off and escalation, human-in-the-loop approval, transparency and traceability,guardrailsand fallback. Connectingthe dots to the customer. Translate a portfolio ofinternally-ownedagents into a single customer narrative: what the customer can ask for, what happens when they do, how they know it worked, and what it costs.