Product Designer, AI Agents

ABOUT ASSEMBLED Great customer support requires human agents and AI in perfect balance, and Assembled https://www.assembled.com/customers is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation — in-house agents, BPOs, and AI — in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $71M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work. THE ROLE We're looking for a product designer to own the experience of our AI support products end to end: how support teams build, trust, and improve AI agents, and how those agents show up for the people who need help. You'll join a product that's already delivering value for customers and entering its next phase of growth. Over the past few years we've built a comprehensive AI support platform spanning chat, voice, monitoring, knowledge, and agent operations. The opportunity now isn't to invent a product from scratch—it's to help define what great AI-powered support looks like as the category rapidly evolves. You'll work directly with customers, engineers, and company leadership to shape both the near-term product and the long-term vision. The conventions for agent UX are still being written, and many of the most important questions around trust, transparency, control, and human-AI collaboration remain unsolved. You'll help answer them. This is an onsite role based in our San Francisco office, five days a week (Monday–Friday). WHAT YOU'LL OWN - Design self-serve AI agent experiences that enable support and operations teams—not engineers—to configure, deploy, monitor, and improve AI agents. - Shaping n