Product Designer, Platform Teams

ABOUT ASSEMBLED Great customer support requires human agents and AI in perfect balance, and Assembled https://www.assembled.com/customers is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation — in-house agents, BPOs, and AI — in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $71M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work. ABOUT THE ROLE We’re looking for a Product Designer to take on some of the broadest and most complex product problems at Assembled. You’ll design tools that help support teams understand what’s happening across their operations, make high-stakes decisions, plan for the future, and increasingly work alongside AI to get things done. This is a role for someone excited by making sophisticated software feel remarkably simple. You’ll work across new products, foundational workflows, data-rich experiences, and emerging agentic UX patterns. You’ll help define how people delegate work to AI, understand its decisions, intervene when needed, and stay confidently in control. You’ll have significant ownership: working directly with customers, helping identify the right problems to solve, shaping product strategy, and carrying ideas from early research through polished, shipped experiences. This is an onsite role based in our New York City office, five days a week (Monday–Friday). WHAT YOU'LL DO - Turn complex operational workflows into products that feel intuitive, powerful, and approachable. - Define new interaction patterns for working with AI agents, including how users delegate work, understand decisions, and sta