Product Implementation Lead (Adoption) - Freight Operations (m/f/d)

JOIN VOYFAI, A FAST-GROWING SERIES A STARTUP SHAPING THE FUTURE OF LOGISTICS AND TECHNOLOGY ACROSS EUROPE. Headquartered in Berlin, we operate at the center of a broader group of companies active across several European markets. This is a unique opportunity to take ownership from day one, drive meaningful impact and grow within a dynamic, fast-paced environment. Whether you're shaping processes, building strategies or leading initiatives, your contributions will directly influence the success of Voyfai and the companies we support. If you're passionate about building from scratch and excited to be part of a company on the rise, we'd love to hear from you. YOUR ROLE: You lead product implementation at our acquired freight forwarders across Europe and Asia. Most weeks you are onsite next to operators across our European portfolio, finding why our tools (Compass, Customs, Hub) get dropped, and removing the reason in the product or in the process. Six months in, the companies you onboarded run on Voyfai every day without thinking about it. WHAT YOU WILL DO - Sit with operators onsite every week, find the moments where Voyfai gets in the way, and fix it onsite. A wrong status mapping, a missing Compass view, an SOP that does not exist yet, a templated email to add. Most of it ships the same day. - Scope bigger work for engineering when it cannot be fixed onsite. A bug in Hub breaking the daily reporting flow, a niche HS code the AI keeps misclassifying. You reproduce, narrow down, write the brief, and hand it to engineering with everything they need to act fast. - Drive the design of new MVPs with portfolio companies and engineering. A pricing desk wanting to automate rate request intake from email. You run the discovery, agree what is in and what is out, and stay close until the first drafts are landing in operators' hands. - Lead integrations with each new acquisition's existing systems. A TMS we have not seen before, an Outlook setup that is different, a customs flow