Product Manager, Agent Analytics and Optimization

Conviva is the first and best place to understand and optimize digital customer experiences. Our Operational Data Platform harnesses full-census, comprehensive client-side telemetry—capturing every aspect of customer experience and engagement across all devices and linking them to the performance of underlying services, in real-time and at a fraction of the cost of alternative solutions. Conviva computes quality of experience across all users and all devices, in real time. We combine user actions with app and system responses to give your technology, business, and operations teams AI-powered insights into any issues impacting user experience and engagement. Trusted by industry leaders like Disney, NBC, and the NFL, Conviva revolutionizes how businesses understand customer experience and engagement, maximizing satisfaction, conversion, and revenue. Conviva is the intelligence layer for digital businesses, turning every consumer interaction i nto ou tcome-based intelligence—linking engagement patterns across AI agents, apps, websites, and streaming video to real results such as purchases, bookings, and resolved support requests. Powered by its patented Time-State Technology®, the Conviva® Operational Data Platform delivers real-time insights and automation that help leading enterprises grow, improve satisfaction, and build lasting trust. Are you a motivated and fast learner who wants to join a high-powered AI/engineering team that is disrupting digital and agentic experience analytics? We’re hiring a Product Manager to help build an Agent Experience Analytics product within our Digital Intelligence Platform—a platform focused on intelligence and optimization for apps, websites, and AI agents. AI agents are quickly becoming a new “digital surface” alongside mobile and web. But teams still struggle to answer basic questions: Are my agents working and achieving outcomes? What drives success? How do we optimize behavior, reliability and user outcomes? How do I launch an a