Product Manager, Checkout Experience

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. About the Team This team owns one of the most important customer journeys across Klaviyo: helping prospective customers become customers. From selecting the right plan to completing a purchase, every interaction during checkout shapes conversion, customer confidence, and long-term adoption. The team is focused on building a fast, intuitive, and frictionless purchasing experience that helps customers easily understand pricing, complete their purchase, and get started with Klaviyo. Along the way, the team also owns key capabilities that support a modern SaaS purchasing experience, including subscriptions, billing, promotions, payment workflows, and customer self-service. Working closely with Engineering, Design, Growth, Finance, and Analytics, the team continuously improves the checkout experience through customer research, experimentation, and data-driven product development. The Role We're looking for a Product Manager to help shape the future of Klaviyo's Checkout Experience. In this role, you'll own key parts of the customer purchasing journey, with a primary focus on improving checkout conversion and reducing friction throughout the buying experience. You'll partner closely with Engineering, Design, Analytics, and Growth to build intuitive experiences that help more customers successfully evaluate, purchase, and activate Klaviyo. You'll use customer research, experimentation, and product analytics to identify opportunities to simplify the purcha