Product Manager - Customer Analytics

ABOUT BROCCOLI AI At Broccoli, we're building AI teammates for the people who build and maintain our world. We partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done. Our AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan. Before we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built. Today: - Hundreds of contractors rely on Broccoli every day. - We've grown to $15M+ ARR in under two years. - We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry. - We're backed by Khosla Ventures and Y Combinator. We're still just getting started. ABOUT THE ROLE This is a hands-on, building PM role — you make the dashboards yourself. Home services owners run real, complex businesses, and almost none of them can see their own operation clearly. Our customers sit on tons of their own operational data, and Broccoli adds a layer no one else has: every call, every booking, every job. This role owns the business intelligence we build on top of all of it: which insights we share with customers and how we share them, so they get real visibility into their business and can drive better decisions. You'll own this from scratch — starting with the dashboards you build yourself, and growing into the roadmap for how Broccoli shares business intelligence with customers: what we build next, how it's delivered, and what becomes part of the Broccoli product. What you'll do - Own Broccoli's customer-facing analytics and business intelligence surface, from hand-b