Product Manager - (Logistics, HeroCare)

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Our HeroCare ’s mission is to provide a quick and satisfactory service at our agents fingertips, tailored to local challenges to resolve our customers, riders, and vendor issues. In this role, you will be diving into an exciting new venture focusing on providing data, resolves, and business logic across contact centers in 12 brands under Delivery Hero, including foodpanda. We are seeking a Product Manager to be responsible for streamlining the end-to-end service ticketing lifecycle and help supervisors with real-time monitoring tools to maximize agent productivity and optimize workforce efficiency. Responsibilities: Shaping the product roadmap for your area, turning business needs and technical constraints into clear, actionable priorities. Aligning and influencing multiple stakeholders across the organization without direct authority to drive meaningful outcomes Owning a defined problem area within our service platform, with a focus on improving outcomes like agent productivity. Working closely with the engineering teams across products to build scalable and robust solutions. Using data and analytics to understand where things break, what agents struggle with, and where improvements will have the biggest impact. Supporting launches, monitoring performance, and iterating based on real-world results. Proven experience of around 5 or more years in a cross-functional setup with a proven history of delivering results. Experience using data and analytics to identify problems, define hypotheses, validate opportunities, prioritize work, and measure impact on key metrics. Good at leading and influencing, and demo