Product Operations Analyst

SumUp empowers businesses to get paid effortlessly, process orders fast, sell online in minutes, and manage their money with confidence. We build the tools that help businesses — and their customer experiences — thrive. Brazil's banking product team sits at the intersection of regulation, payments in frastructure, and product delivery, managing a complex ecosystem of third-party partners, Central Bank requirements, and reconciliation processes that keep millions of transactions running reliably every day. This role exists because the team's Senior Product Managers are carrying a structural overload of operational work that's pulling focus away from strategy and innovation — and that's where you come in. As a Product Operations Analyst, you'll take full ownership of the day-to-day operational and regulatory routines, freeing the team to build what's next while you make sure what exists keeps running smoothly What you'll do Monitor and evaluate Central Bank of Brazil requirements, coordinate regulatory submissions, and support annual certification processes across the banking ecosystem Run and validate monthly transaction uploads into Snowflake, ensuring reconciliation and audit processes are completed accurately and on time Manage ticket and inbox operations, maintain SLA visibility, and prepare structured summaries and escalations for Product Managers Track and communicate operational changes through governance workflows, keeping all updates documented and traceable across teams Coordinate logistics and follow-ups for routine stakeholder meetings with internal teams and external partners such as Pismo, Thales, and Mastercard Identify recurring friction points in operational workflows and propose structured improvements to reduce manual effort over time You'll be great for this role if… Experience working with banking, payment systems, or similarly complex integration-based ecosystems, with a solid understanding of how operational and regulatory processes interact Pr