Product Operations Manager, Fixed Term Contract

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts , accounts for 16-17 year olds , a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save , invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ 📍London | 💰£53,100 - £70,000 + Benefits ✨ | 12 Month Fixed-Term Contract ⭐ Our Product Operations team We’re looking for a transformation-minded Product Operations Manager who is obsessed with efficiency. You’ll sit within Partnerships, working at the intersection of Finance, Tech, and Ops Change. You will be the "Architect of Automation" for Partner Ops within Core Banking. You’ll spend the first phase of your contract mastering the manual workflows to deeply understand the requirements, and the remainder of the contract replacing those workflows with scalable, AI-integrated systems. You are someone who understands exactly what is happening "under the hood." You know how data moves between systems, how APIs talk to each other, and how to maintain data integrity across platforms. You’ll use this knowledge to help increase overall efficiency and cut out unnecessary manual processes. 🔑 You’ll play a key role by... Process Auditing & Mapping: Deep-diving into "the way we do things now" (invoicing, reconciliations, and reporting) to identify patterns ripe for AI-led automation. Building the Automation Layer: Use AI tools, LLMs, and workflow automation to transiti