Product Operations Manager

Join Vonage and help us innovate cloud communications for businesses worldwide! Product Operations Manager – Apps Our Applications business unit focuses on delivering a suite of advanced communication tools designed to enhance customer engagement. From cloud contact centers to feature-rich unified communications solutions, our Applications team is dedicated to providing businesses with the tools they need to streamline operations and improve customer experiences. Why This Role Matters Product Operations makes product people more successful — and this role is at the center of that mission. We are not a support function; we are a force multiplier that fuels innovation and growth. As a Product Operations Manager on the Apps Core Product team, you will help drive three core team goals: Streamline and simplify our product development lifecycle — so product professionals spend most of their time talking to customers, measuring impact, and shaping strategy. Enable product team members to be their best through tools, data, and decision-support systems. Drive product practice maturity through education, coaching, and shared experience. You will own meaningful portions of our operating model — from how we run our product lifecycle to how we equip teams with the right data and AI tools to make great decisions. Critically, this is a builder role: we expect you to ship things — frameworks, tools, training programs, and decision-support systems — not just design them. You bring an action-oriented bias, lead product managers by example, and measure your own success by the outcomes you unlock for the team. Success in this role looks like: product managers spending more time on customer discovery and strategy than on process overhead, Aha! and AI tools deeply embedded in how the team works, and a measurable improvement in roadmap outcome velocity and PM practice maturity scores. Potential Next Career Move: Senior Product Operations Manager or Senior Product Manager. Your Key Respons