Product Ops, Buy

Folio Buy is the engine behind how we onboard new hotel customers, e.g. configuring storefronts, catalogs, and approval workflows. Today, this process involves manual coordination across internal teams, property teams, and suppliers. We're looking for a Folio Buy Product Ops lead to own this end-to-end workflow, identify bottlenecks, and drive improvements that dramatically accelerate setup effort spanning different functional work. This is a technically-minded product operations role. You'll sit at the intersection of GTM, operations, and engineering to translate messy, real-world pain points into scoped product work, build programmatic monitoring and tooling to operationalize manual work, and define the path toward a simpler, faster, more self-serve setup experience. What excites you - Taking a complex, multi-step operational workflow and making it dramatically faster and more reliable. You get satisfaction from shaving days off a process and eliminating manual steps. - Digging into the details of how things actually work today — shadowing implementation calls, reading support tickets, mapping out every step and handoff — so you can find the real bottlenecks. - Translating qualitative pain points ("this is frustrating," "we keep going back and forth") into clear, prioritized product requirements and experiments. - Working at the intersection of product, operations, and engineering — you're not a pure PM and you're not a pure ops person. You're comfortable doing both, and you're technical enough to build tooling and monitoring yourself. - Building processes, playbooks, and programmatic tooling from scratch, and iteratively improving existing workflows. - Working with a small, fast-moving team where your improvements directly impact customers and the business. Having ownership and autonomy over how you manage your work. What you'll do - Own the Folio Buy workflow end-to-end. Map the current process, identify bottlenecks, and maintain a clear view of where time and e