Product Owner

Job Description: Job Description – Product Owner As the Product Owner for ProviderSoft, you will be accountable for translating product priorities into clear, execution-ready work that advances our mission: to empower Early Childhood Development providers with the software, service, and expertise they need to achieve operational excellence, enabling them to deliver the highest quality care to children and families within their communities. You will sit inside Engineering, reporting to the Director of Engineering, and partner closely with Client Services, Sales, and leadership across the business. A key competency of this role is fluency with AI-Directed development workflows. This goes beyond using AI tools to draft user stories. You will use AI to elaborate functional specifications to a quality bar where the development team can build with minimal clarification, accelerating discovery, design, and delivery while preserving the workflow integrity that our clients depend on for daily operations. ProviderSoft supports complex, real-world agency operations across case management, scheduling, billing, regulatory reporting, and back-office workflows. You will ensure the delivery team has precise requirements, clear priorities, and shared understanding while preserving workflow integrity for agencies running mission-critical daily operations. Responsibilities Client Discovery & Requirements Integrity Run a structured client feedback program: interviews, CS and Sales intake, and theme synthesis that informs roadmap discussions Translate agency, operational, and internal stakeholder needs into detailed, unambiguous requirements Ensure workflows reflect how ProviderSoft is used in production environments, including billing, case management, and regulatory reporting processes Identify edge cases, configuration impacts, dependencies, and data implications early in the lifecycle Surface underutilized features and pain points through usage data and client conversation AI-Elabor