Product Specialist

Monroe Tractor is a well-known and respected construction equipment and agricultural equipment dealer with over 70 years of experience servicing the northeastern US. With 18 locations throughout New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, we pride ourselves on providing best-in-class sales and support to over 15,000 hardworking customers. Since our founding in 1951, the industries we serve have been transformed by the technologies, equipment, and capabilities undreamed of decades ago. But the people we serve haven’t changed, and neither have we. We’re still a family-owned business! As a Product Specialist, you will be responsible for driving the latest Precision Technology Systems sales, aftermarket technical support and installation of said systems. Responsibilities • Deliver heavy equipment demonstration experiences that are best-in-class, authentic, engaging, educational, and aligned with Monroe Tractor’s core values and culture. • Support new and existing customers as a precision product expert. • Provide a world-class machine delivery experience and welcome new and existing owners to the Monroe Tractor ownership journey. • Be resourceful, explore your curiosity, and ask questions to seek customer centric solutions to problems. • Connect with our customers on a deeper level, engaging in conversation to better understand who they are as individuals and what their company needs are and how to meet them. • Coordinating and conducting training sessions on Precision Technology Systems for our employees and our customers. • Working with Stores and manufacturers to resolve issues that arise with Precision Technology Systems. • Provide technical service and installation of systems to vehicles and equipment. • Test drive vehicles to ensure they run smoothly. • Attend training classes and keep tabs on factory technical bulletins. • Properly complete the service and or repairs necessary to keep customers machines operating. • Make every effort to achie